Ideally, once power is restored, your internet service will come back up on its own. If not, there are a few things you can check.
First, it may be that the fiber network has been damaged, either in your town or at your home. If we are aware of the outage, we do our best to post a banner at www.whipcityfiber.com on the homepage for your town.
If there is damage at your home, please contact us at 413-485-1204 to report the issue.
To get your service up and running, you may need to refresh the devices in your home:
Starting with the ONT (white device, generally in the basement), find the power cord and unplug for 60 seconds, then plug it back in.
Next, power cycle your router (black device, generally on the first floor) by unplugging it for 60 seconds and plugging it back in.
Finally, if you have VOIP phone service, unplug the Telo device (with the flower light) for 60 seconds and plug it back in. You may need to do the same with your phones as well.
You may want to check out our Help Center for additional information. As always, we welcome your call to the Whip City Tech Team at 413-485-1204 any time you are having trouble with your service.